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"A joint chance-constrained programming approach for call center workforce ..."

Mathilde Excoffier, Céline Gicquel, Oualid Jouini (2016)

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DOI: 10.1016/J.CIE.2016.03.013

access: closed

type: Journal Article

metadata version: 2020-02-20

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Mathilde Excoffier, Céline Gicquel, Oualid Jouini:
A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. Comput. Ind. Eng. 96: 16-30 (2016)

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