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"Analytics-enabled escalation management: System development and business ..."

Felix Oberdorf, Nikolai Stein, Christoph M. Flath (2021)

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DOI: 10.1016/J.COMPIND.2021.103481

access: closed

type: Journal Article

metadata version: 2021-07-29

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Felix Oberdorf, Nikolai Stein, Christoph M. Flath:
Analytics-enabled escalation management: System development and business value assessment. Comput. Ind. 131: 103481 (2021)

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