"The Impact of Process Variation on Customer Dissatisfaction: Evidence from ..."

Nikos Tsikriktsis, Janelle Heineke (2004)

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DOI: 10.1111/J.1540-5414.2004.02483.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Nikos Tsikriktsis, Janelle Heineke:
The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry. Decis. Sci. 35(1): 129-141 (2004)

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