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"Opportunity gone in a flash: Measurement of e-commerce service failure and ..."

Saini Das, Abhishek Mishra, Dianne Cyr (2019)

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DOI: 10.1016/J.DSS.2019.113130

access: closed

type: Journal Article

metadata version: 2020-02-20

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Saini Das, Abhishek Mishra, Dianne Cyr:
Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty. Decis. Support Syst. 125 (2019)

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