"Emotion vs. information: Understanding the effect of AI-powered call ..."

Zhe Jing et al. (2026)

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DOI: 10.1016/J.DSS.2025.114579

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type: Journal Article

metadata version: 2026-01-13

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Zhe Jing, Xin Xu, Yong Jin, Jie Shen:
Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment. Decis. Support Syst. 201: 114579 (2026)

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