"A survey of customer satisfaction barometers: Some results from the ..."

Evangelos Grigoroudis, Yannis Siskos (2004)

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DOI: 10.1016/S0377-2217(03)00028-6

access: closed

type: Journal Article

metadata version: 2020-02-21

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Evangelos Grigoroudis, Yannis Siskos:
A survey of customer satisfaction barometers: Some results from the transportation-communications sector. Eur. J. Oper. Res. 152(2): 334-353 (2004)

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