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"Reducing user input requests to improve IT support ticket resolution process."

Monika Gupta et al. (2018)

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DOI: 10.1007/S10664-017-9532-2

access: closed

type: Journal Article

metadata version: 2024-02-05

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Monika Gupta, Allahbaksh M. Asadullah, Srinivas Padmanabhuni, Alexander Serebrenik:
Reducing user input requests to improve IT support ticket resolution process. Empir. Softw. Eng. 23(3): 1664-1703 (2018)

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