"Service failure and consumer switching behaviors: Evidence from the ..."

Wen-Bao Lin (2010)

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DOI: 10.1016/J.ESWA.2009.09.059

access: closed

type: Journal Article

metadata version: 2017-05-26

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Wen-Bao Lin:
Service failure and consumer switching behaviors: Evidence from the insurance industry. Expert Syst. Appl. 37(4): 3209-3218 (2010)

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