"The E-Government paradox: Better customer service doesn't necessarily cost ..."

John Carlo Bertot, Paul T. Jaeger (2008)

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DOI: 10.1016/J.GIQ.2007.10.002

access: closed

type: Journal Article

metadata version: 2020-02-19

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John Carlo Bertot, Paul T. Jaeger:
The E-Government paradox: Better customer service doesn't necessarily cost less. Gov. Inf. Q. 25(2): 149-154 (2008)

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