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"Customer Service.Gov: Technology Tools and Customer Service Principles for ..."
Linda Spiro (2014)
- Linda Spiro
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Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government, Bruce McClendon, Mac Birch, Ray Quay. Citygate Press, Folsom, CA (2013), ISBN: 978-0615808178. Gov. Inf. Q. 31(3): 499 (2014)
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