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"Text Mining to Decipher Free-Response Consumer Complaints: Insights From ..."

Mahtab Ghazizadeh, Anthony D. McDonald, John D. Lee (2014)

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DOI: 10.1177/0018720813519473

access: closed

type: Journal Article

metadata version: 2020-06-04

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Mahtab Ghazizadeh, Anthony D. McDonald, John D. Lee:
Text Mining to Decipher Free-Response Consumer Complaints: Insights From the NHTSA Vehicle Owner's Complaint Database. Hum. Factors 56(6): 1189-1203 (2014)

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