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"Customer relationship management in call centers: The uneasy process of ..."

Catrina Alferoff, David Knights (2008)

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DOI: 10.1016/J.INFOANDORG.2007.10.002

access: closed

type: Journal Article

metadata version: 2020-02-21

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  - https://dblp.org/rec/journals/iando/AlferoffK08
Catrina Alferoff, David Knights:
Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach. Inf. Organ. 18(1): 29-50 (2008)

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