"Customer-focused service management for contact centers."

Manish Bhide et al. (2009)

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DOI: 10.1147/JRD.2009.5429037

access: closed

type: Journal Article

metadata version: 2025-12-07

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Manish Bhide, Sumit Negi, L. Venkata Subramaniam, Himanshu Gupta:
Customer-focused service management for contact centers. IBM J. Res. Dev. 53(6): 9 (2009)

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