"Business services as communication patterns: A work practice approach for ..."

Rodney J. Clarke, Anders G. Nilsson (2008)

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DOI: 10.1147/SJ.471.0129

access: closed

type: Journal Article

metadata version: 2022-10-02

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Rodney J. Clarke, Anders G. Nilsson:
Business services as communication patterns: A work practice approach for analyzing service encounters. IBM Syst. J. 47(1): 129-141 (2008)

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