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"Management multimedialer Kundeninteraktionen - Grundlagen und ..."
Sandra Gronover, Enrico Senger, Gerold Riempp (2002)
- Sandra Gronover, Enrico Senger, Gerold Riempp:
Management multimedialer Kundeninteraktionen - Grundlagen und Entscheidungsunterstützung (Management of Multimedia Interaction with Customers - Fundamentals and Decision Tree). i-com 1(1): 25-31 (2002)
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