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"Relative efficiency of social CRM software: a hybrid fuzzy AHP/DEA approach."

V. Raj Kumar, L. Suganthi (2019)

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DOI: 10.1504/IJBIS.2019.099525

access: closed

type: Journal Article

metadata version: 2020-10-26

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V. Raj Kumar, L. Suganthi:
Relative efficiency of social CRM software: a hybrid fuzzy AHP/DEA approach. Int. J. Bus. Inf. Syst. 31(1): 27-44 (2019)

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