"An integrated approach to process and service management."

Forbes Gibb, Steven Buchanan, Sameer Shah (2006)

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DOI: 10.1016/J.IJINFOMGT.2005.10.007

access: closed

type: Journal Article

metadata version: 2020-02-21

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Forbes Gibb, Steven Buchanan, Sameer Shah:
An integrated approach to process and service management. Int. J. Inf. Manag. 26(1): 44-58 (2006)

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