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"Interactivity in online chat: Conversational cues and visual cues in the ..."

Yingying Huang et al. (2021)

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DOI: 10.1016/J.IJINFOMGT.2021.102360

access: closed

type: Journal Article

metadata version: 2022-06-23

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  - journals/ijinfoman/HuangGZNS21
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  - https://dblp.org/rec/journals/ijinfoman/HuangGZNS21
Yingying Huang, Dogan Gürsoy, Meng Zhang, Robin Nunkoo, Si Shi:
Interactivity in online chat: Conversational cues and visual cues in the service recovery process. Int. J. Inf. Manag. 60: 102360 (2021)

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