"How the emoji use in apology messages influences customers' responses in ..."

Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora (2023)

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DOI: 10.1016/J.IJINFOMGT.2022.102618

access: closed

type: Journal Article

metadata version: 2023-04-16

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Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora:
How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style. Int. J. Inf. Manag. 69: 102618 (2023)

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