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"How the emoji use in apology messages influences customers' responses in ..."
Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora (2023)
- Kai-Yu Wang, Wen-Hai Chih, Andreawan Honora:
How the emoji use in apology messages influences customers' responses in online service recoveries: The moderating role of communication style. Int. J. Inf. Manag. 69: 102618 (2023)
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