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"Application of importance and satisfaction indicators for service quality ..."
Fei-Yun Chen, Shun-Hsing Chen (2014)
- Fei-Yun Chen, Shun-Hsing Chen:
Application of importance and satisfaction indicators for service quality improvement of customer satisfaction. Int. J. Serv. Technol. Manag. 20(1/2/3): 108-122 (2014)
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