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"Measuring service quality in Macau luxury hotels using the QFD method: a ..."
Chen-Kuo Pai, Shun-Hsing Chen, David Hinds (2016)
- Chen-Kuo Pai, Shun-Hsing Chen, David Hinds:
Measuring service quality in Macau luxury hotels using the QFD method: a case study. Int. J. Serv. Technol. Manag. 22(1/2): 106-119 (2016)
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