"Identifying and Responding to Customer Needs on Facebook Fan Pages."

Aikaterini Manthiou, Lanlung Chiang, Liang Rebecca Tang (2013)

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DOI: 10.4018/JTHI.2013070103

access: closed

type: Journal Article

metadata version: 2023-03-21

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Aikaterini Manthiou, Lanlung Chiang, Liang Rebecca Tang:
Identifying and Responding to Customer Needs on Facebook Fan Pages. Int. J. Technol. Hum. Interact. 9(3): 36-52 (2013)

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