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ORCID"Social CRM: A Review of the Literature and the Identification of New ..."
Kritcha Yawised, Peter Marshall (2015)
- Kritcha Yawised, Peter Marshall:
Social CRM: A Review of the Literature and the Identification of New Research Directions. Int. J. Virtual Communities Soc. Netw. 7(1): 14-20 (2015)
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