"A customer satisfaction evaluation model for logistics services using ..."

Shulin Lan et al. (2016)

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DOI: 10.1108/IMDS-09-2015-0389

access: closed

type: Journal Article

metadata version: 2023-03-21

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Shulin Lan, Hao Zhang, Ray Y. Zhong, George Q. Huang:
A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process. Ind. Manag. Data Syst. 116(5): 1024-1042 (2016)

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