"TQM and customer satisfaction in Malaysia's service sector."

Wen-Yi Sit et al. (2009)

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DOI: 10.1108/02635570910982300

access: closed

type: Journal Article

metadata version: 2020-04-25

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Wen-Yi Sit, Keng-Boon Ooi, Binshan Lin, Alain Yee-Loong Chong:
TQM and customer satisfaction in Malaysia's service sector. Ind. Manag. Data Syst. 109(7): 957-975 (2009)

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