"OR Process Skills Transform an Out-of-Control Call Center into a Strategic ..."

Vijay Mehrotra, Thomas A. Grossman (2009)

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DOI: 10.1287/INTE.1090.0432

access: closed

type: Journal Article

metadata version: 2017-05-27

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Vijay Mehrotra, Thomas A. Grossman:
OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset. Interfaces 39(4): 346-352 (2009)

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