"Can AI chatbots help retain customers? Impact of AI service quality on ..."

Qian Chen et al. (2023)

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DOI: 10.1108/INTR-09-2021-0686

access: closed

type: Journal Article

metadata version: 2024-01-24

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Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong:
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty. Internet Res. 33(6): 2205-2243 (2023)

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