"Solving strategy for unintended criticism in online space: Consumer ..."

Sunghun Chung (2015)

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DOI: 10.1108/INTR-01-2014-0005

access: closed

type: Journal Article

metadata version: 2020-03-04

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Sunghun Chung:
Solving strategy for unintended criticism in online space: Consumer response to firm crisis in online discussion forum. Internet Res. 25(1): 52-66 (2015)

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