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"Customer citizenship behavior on social networking sites: The role of ..."
Shih-Hao Wu et al. (2017)
- Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai, Pei-Yi Lin:

Customer citizenship behavior on social networking sites: The role of relationship quality, identification, and service attributes. Internet Res. 27(2): 428-448 (2017)

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