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"On Customer Contact Centers with a Call-Back Option: Customer Decisions, ..."

Mor Armony, Constantinos Maglaras (2004)

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DOI: 10.1287/OPRE.1030.0088

access: closed

type: Journal Article

metadata version: 2020-03-31

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Mor Armony, Constantinos Maglaras:
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. Oper. Res. 52(2): 271-292 (2004)

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