"Staffing, Routing, and Payment to Trade off Speed and Quality in Large ..."

Dongyuan Zhan, Amy R. Ward (2019)

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DOI: 10.1287/OPRE.2018.1838

access: closed

type: Journal Article

metadata version: 2024-05-07

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Dongyuan Zhan, Amy R. Ward:
Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems. Oper. Res. 67(6): 1738-1751 (2019)

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