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"A Five-Step Method to Tune Your ITSM Processes."

Stuart Diaz Galup, Ronald Dattero (2010)

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DOI: 10.1080/10580531003685220

access: closed

type: Journal Article

metadata version: 2020-08-25

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Stuart Diaz Galup, Ronald Dattero:
A Five-Step Method to Tune Your ITSM Processes. Inf. Syst. Manag. 27(2): 156-167 (2010)

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