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"Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer ..."

Sulin Ba, Jan Stallaert, Zhongju Zhang (2010)

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DOI: 10.1287/ISRE.1100.0282

access: closed

type: Journal Article

metadata version: 2020-03-13

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Sulin Ba, Jan Stallaert, Zhongju Zhang:
Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service. Inf. Syst. Res. 21(3): 423-442 (2010)

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