"Addressing the What and How of Online Services: Positioning ..."

Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour (2008)

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DOI: 10.1287/ISRE.1070.0163

access: closed

type: Journal Article

metadata version: 2020-03-13

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Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour:
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. Inf. Syst. Res. 19(2): 161-181 (2008)

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