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"Two-Sided Impacts of Service Provider's Identity Disclosure in ..."
Sunghun Chung et al. (2025)
- Sunghun Chung, JaeHwuen Jung, Jooyoung Park, Chul Ho Lee, Yasin Ceran:

Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments. Inf. Syst. Res. 36(3): 1631-1651 (2025)

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