"Two-Sided Impacts of Service Provider's Identity Disclosure in ..."

Sunghun Chung et al. (2025)

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DOI: 10.1287/ISRE.2023.0499

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type: Journal Article

metadata version: 2025-11-18

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Sunghun Chung, JaeHwuen Jung, Jooyoung Park, Chul Ho Lee, Yasin Ceran:
Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments. Inf. Syst. Res. 36(3): 1631-1651 (2025)

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