"Research Note - Information Technology, Customer Satisfaction, and Profit: ..."

Sunil Mithas, Mayuram S. Krishnan, Claes Fornell (2016)

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DOI: 10.1287/ISRE.2015.0609

access: closed

type: Journal Article

metadata version: 2022-12-07

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Sunil Mithas, Mayuram S. Krishnan, Claes Fornell:
Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. Inf. Syst. Res. 27(1): 166-181 (2016)

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