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"Evaluating the effectiveness of customers' communication experiences with ..."

Jane Coughlan, Robert D. Macredie, Nayna Patel (2007)

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DOI: 10.1016/J.INTCOM.2006.06.003

access: closed

type: Journal Article

metadata version: 2020-03-13

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Jane Coughlan, Robert D. Macredie, Nayna Patel:
Evaluating the effectiveness of customers' communication experiences with online retailers - A study of e-mortgages. Interact. Comput. 19(1): 83-95 (2007)

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