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"Knowledge management capability, customer relationship management, and ..."

Shu-Mei Tseng (2016)

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DOI: 10.1108/JEIM-04-2014-0042

access: closed

type: Journal Article

metadata version: 2020-04-02

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Shu-Mei Tseng:
Knowledge management capability, customer relationship management, and service quality. J. Enterp. Inf. Manag. 29(2): 202-221 (2016)

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