"How Chatbots Augment Human Intelligence in Customer Services: A ..."

Xiaolin Lin et al. (2024)

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DOI: 10.1080/07421222.2024.2415773

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type: Journal Article

metadata version: 2025-09-11

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Xiaolin Lin, Xuequn Wang, Bin Shao, Joseph Taylor:
How Chatbots Augment Human Intelligence in Customer Services: A Mixed-Methods Study. J. Manag. Inf. Syst. 41(4): 1016-1041 (2024)

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