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"An investigation into customer service policies and practices within the ..."

Neil Paterson (2011)

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DOI: 10.1177/0961000610384657

access: closed

type: Journal Article

metadata version: 2020-05-25

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Neil Paterson:
An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice. J. Libr. Inf. Sci. 43(1): 14-21 (2011)

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