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"Operational Research for informed innovation: NHS Direct as a case ..."
Geoff Royston et al. (2003)
- Geoff Royston, J. Halsall, D. Halsall, C. Braithwaite:
Operational Research for informed innovation: NHS Direct as a case study in the design, implementation and evaluation of a new public service. J. Oper. Res. Soc. 54(10): 1022-1028 (2003)
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