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"Assisted vs. self-checkout in retail: An empirical analysis of the impact ..."

Marlene Amorim et al. (2016)

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DOI: 10.1007/S12927-016-0001-Z

access: closed

type: Journal Article

metadata version: 2020-04-25

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  - https://dblp.org/rec/journals/jossr/AmorimLMP16
Marlene Amorim, Alejandro Lago, Philip Moscoso, Eduardo Prieto:
Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse. J. Serv. Sci. Res. 8(1): 1-39 (2016)

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