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"Analysis of a train-operating company's customer service system during ..."
Ben Clegg et al. (2018)
- Ben Clegg
, Richard Orme, Chris Owen
, Pavel Albores
:
Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development. J. Rail Transp. Plan. Manag. 8(1): 56-77 (2018)
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