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"Managing the quality of computing services: A user-oriented approach using ..."
Armin Roeseler, Anneliese von Mayrhauser (1991)
- Armin Roeseler, Anneliese von Mayrhauser:
Managing the quality of computing services: A user-oriented approach using utility theory and service-level indices. J. Syst. Softw. 16(3): 185-196 (1991)
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