"An innovative and integrated approach based on SERVQUAL, QFD and FMEA for ..."

Serkan Altuntas, Semih Kansu (2020)

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DOI: 10.1108/K-04-2019-0269

access: closed

type: Journal Article

metadata version: 2020-10-08

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  - journals/kybernetes/AltuntasK20
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  - https://dblp.org/rec/journals/kybernetes/AltuntasK20
Serkan Altuntas, Semih Kansu:
An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study. Kybernetes 49(10): 2419-2453 (2020)

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