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"Modeling a Phone Center: Analysis of a Multichannel, Multiresource ..."

O. Zeynep Aksin, Patrick T. Harker (2001)

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DOI: 10.1287/MNSC.47.2.324.9842

access: closed

type: Journal Article

metadata version: 2020-06-30

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O. Zeynep Aksin, Patrick T. Harker:
Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System. Manag. Sci. 47(2): 324-336 (2001)

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