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"The Effect of Service Experiences over Time on a Supplier's Retention of ..."
Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett (2006)
- Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett:
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Manag. Sci. 52(12): 1811-1823 (2006)
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