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"Call-Center Labor Cross-Training: It's a Small World After All."

Seyed M. R. Iravani, Bora Kolfal, Mark P. Van Oyen (2007)

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DOI: 10.1287/MNSC.1060.0621

access: closed

type: Journal Article

metadata version: 2020-10-26

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  - journals/mansci/IravaniKO07
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  - https://dblp.org/rec/journals/mansci/IravaniKO07
Seyed M. R. Iravani, Bora Kolfal, Mark P. Van Oyen:
Call-Center Labor Cross-Training: It's a Small World After All. Manag. Sci. 53(7): 1102-1112 (2007)

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