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"Service-Level Agreements in Call Centers: Perils and Prescriptions."

Joseph M. Milner, Tava Lennon Olsen (2008)

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DOI: 10.1287/MNSC.1070.0777

access: closed

type: Journal Article

metadata version: 2020-06-30

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  - journals/mansci/MilnerO08
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  - https://dblp.org/rec/journals/mansci/MilnerO08
Joseph M. Milner, Tava Lennon Olsen:
Service-Level Agreements in Call Centers: Perils and Prescriptions. Manag. Sci. 54(2): 238-252 (2008)

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